Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, participate in surveys, or contact us for support. This includes your name, email address, phone number, and any other information you choose to provide.

We also automatically collect certain information about your device andge of our services, including IP address, browser type, operating system, referring URLs, access times, and pages viewed.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, respond to your comments and questions, and communicate with you about products, services, and events.

We may also use your information to personalize your experience, analyzege patterns, detect and prevent fraud, and comply with legal obligations.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our platform, conducting business, or serving users.

We may also disclose your information if required by law, to protect our rights or property, or in connection with a business transaction such as a merger or acquisition.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, regular security assessments, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Health Information Privacy

We understand the sensitive nature of mental health information and take additional precautions to protect this data. Your wellness assessments, mood tracking data, and therapy session information are encrypted and stored securely.

We will never share your health information with employers or third parties without your explicit consent, except as required by law or in emergency situations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to provide personalized content and advertisements. You can control cookie settings through your browser preferences.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Services and Integrations

Our platform may integrate with third-party services such as calendar applications, HR systems, or therapy provider networks. When you choose to use these integrations, your information may be shared with these third parties according to their privacy policies.

We carefully vet our third-party partners and require them to maintain appropriate privacy and security standards.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

If you are located in the European Economic Area, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

Some information may be retained in anonymized form for research and improvement purposes, in accordance with applicable laws.

Your Rights and Choices

You have the right to access, update, correct, or delete your personal information. You may also object to or restrict certain processing activities, request data portability, and withdraw consent where applicable.

To exercise these rights, please contact us using the information provided in the "Contact Information" section below.

Children's Privacy Protection

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

For users between 13 and 18, we require parental consent before collecting personal information.

Workplace Privacy Considerations

For enterprise customers, we provide aggregated, anonymizedge reports that do not identify individual employees. Employers cannot access individual employee wellness data, session content, or personal information without explicit employee consent.

We maintain strict boundaries between individual privacy and organizational reporting requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

Contact Information for Privacy Matters

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@molitacandle.com
Address: 3 Chome-6-4-12-1 Honmachi, Kokubunji-shi, Tokyo 185-0012

We will respond to your inquiry within 30 days of receipt.